Winbox app Privacy Policy – How We Protect Your Information

Winbox app is fully committed to protecting the privacy and security of every user's personal information on our platform. This privacy policy is provided to clearly and transparently explain how we handle your data — from the point of collection through to long-term storage and protection.

As an online casino platform operating and serving users in Malaysia, winbox app complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in user data protection. We understand that your trust is the most valuable asset we hold, and we do not take this responsibility lightly.

By using the winbox app platform – whether via the website or mobile app – you agree to the terms of this privacy policy. Please read this document carefully so you understand your rights and how we handle your information.

Winbox app only collects information that is strictly necessary to provide a safe, fair, and high-quality service to our users. The following are the categories of information we collect:

a) Information You Provide Directly:

• Full name as stated in your official identity document.
• An active Malaysian mobile number for OTP verification.
• Date of birth for age verification purposes (18 years and above).
• Payment method details including bank account numbers or digital wallet information.
• A copy of your identity document (MyKad or passport) during the KYC process.
• Email address if provided during the account registration process.

b) Information Collected Automatically:

• IP address and approximate device location while using the platform.
• Device type, operating system, web browser version, and screen resolution.
• Gaming activity records including date, time, game type, and wagering amounts.
• Complete deposit and withdrawal transaction records.
• Login session data including access time and session duration.
• Cookie data and unique device identifiers.

Every piece of data collected by winbox app is used only for legitimate, clearly stated purposes. We do not use your data for any other purpose without obtaining your consent first.

• Identity Verification: Ensuring every account is owned by a real individual who meets the minimum age requirement.
• Transaction Processing: Processing deposits, withdrawals, and any fund movements in your account securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, and unauthorised access to your account.
• Customer Support: Providing relevant technical support and resolving disputes based on verified transaction records.
• Service Improvement: Analysing aggregated usage patterns to improve platform performance and user experience.
• Legal Compliance: Meeting the reporting and record-keeping requirements set by the relevant authorities.
• Important Communications: Sending transaction notifications, security updates, and important alerts about changes to our terms.

Winbox app employs a multi-layered security infrastructure to ensure your data is always protected from unauthorised access, theft, or damage. Our security approach covers technical, organisational, and operational aspects.

Technical security measures we have implemented:

• 256-bit SSL/TLS encryption for all data transmitted between your device and winbox app servers.
• Passwords are stored using a one-way hashing algorithm that cannot be decrypted.
• Financial data segregation in a separate server environment with strict access controls.
• Intrusion detection systems (IDS) and multi-layered firewalls operating around the clock.
• Automatic encrypted data backups to geographically distributed data centres for disaster recovery purposes.
• Regular security audits conducted by qualified independent third parties.

Winbox app does not sell, rent, or trade users' personal information to any third party for commercial purposes. Data sharing only occurs in very limited situations and for legitimate purposes as outlined below:

• Payment Providers: Required transaction information is shared with licensed payment processors such as FPX, DuitNow, and digital payment gateways to complete your transactions.
• Game Providers: Limited game session data is shared with game software providers for dispute resolution and result verification purposes.
• Legal Authorities: winbox app will disclose required information to competent authorities when mandated by a court order or applicable legal provisions.
• KYC Partners: Identity information is shared with licensed identity verification services to meet AML (Anti-Money Laundering) compliance requirements.

All third parties that receive winbox app user data are bound by strict confidentiality agreements and are required to use that data only for the purposes agreed upon.

Winbox app uses cookies and equivalent tracking technologies to enhance the user experience, maintain login session security, and understand general platform usage patterns.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous usage statistics to help us identify technical issues and improve platform performance.
• Functional Cookies: Saving user preferences such as language, display theme, and other personal settings so you do not need to reconfigure them every time you log in.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain functions within the winbox app platform.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by winbox app:

Winbox app does not provide services to individuals under the age of 18. We do not knowingly collect or store any personal data from minors.

If we discover that a child's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account without delay. Parents or guardians with concerns about this matter are encouraged to contact us promptly.

Winbox app reserves the right to update or amend this privacy policy at any time to reflect changes in our data handling practices, legal requirements, or service improvements. The date of the latest update will always be displayed at the top of this document.

Any significant changes to this privacy policy will be communicated to users via in-platform notifications or messages to their registered mobile number at least seven (7) days before the changes take effect. Continued use of winbox app after the amendments take effect will be considered your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, the winbox app Data Protection Officer (DPO) team is ready to assist.

You can reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat icon at the bottom corner of the winbox app platform.
• Support Email: [email protected] (response within 1–2 business days).